Hello! Iām Karen, I make complex systems feel simple.
With 9 years of experience, I lead UX strategy and systems thinking to bring clarity to enterprise platforms through curiosity, structure, and deep collaboration.
Shaping today
Ongoing recent work at Amazon AWS - details coming soon
Amazon Lightsail
2024 - present
Led Amazon Lightsail's design system migration, transforming complex cloud hosting workflows into intuitive experiences for non-technical users. Conducted extensive component audits and user research to understand pain points in the existing system.
Created unified pattern components that simplified the console experience while maintaining Lightsail's unique identity and improving accessibility compliance across the platform.
Design system migration
Cloud web hosting
Complex workflow
Accessibility Amazon CodeCatalyst
2022 - 2024
Created zero-to-one environment setup and workflow actions for Amazon CodeCatalyst, transforming complex development processes into a streamlined experience. Led strategic user testing to understand how developers track and manage their deployments.
Shaped a UX solution that gives developers clear visibility into their deployment status, progress, and location in one unified view, eliminating the need to switch between multiple tools.
Developer tool
Cloud Infrastructure
System design
0 to 1 launch AWS payments
2020 - 2022
Designed a unified AWS Payment Console, turning a maze of scattered payment screens into one clear global dashboard where customers can easily manage all their billing stuff. Worked with teams worldwide to make complex payment systems feel simple, helping customers from small shops to big enterprises handle their AWS payments without the headache.
The result? A single place where everything just makes sense, no more jumping between different screens or getting lost in payment details.
Global payment consolidation
Commerce platform
Console redesign
Journey mappingBuilt yesterday
Selected case studies from with full project details
Simplify API marketplace for Citi Developer Portal | 2019
Enhance trading experience for Citi Self-Invest | 2020
Build Open Banking integration toolkit for Citi developers | 2019 š
Improve document discovery across Citi Platforms | 2018
Building Citi's Chatbot: Reimagining Customer Support | 2018
