Hello! I’m Karen, I make complex systems feel simple.
With 10 years of experience, I lead UX strategy and systems thinking to bring clarity to enterprise platforms through curiosity, structure, and deep collaboration.
Shaping today
Simplifying cloud hosting with Amazon Lightsail
2024 - present
Led the redesign and design system migration for Amazon Lightsail, simplifying complex cloud infrastructure workflows for small business and non-technical users.
Established scalable interaction patterns and accessibility standards across the platform, balancing AWS-wide consistency with Lightsail’s distinct product identity.
console redesign
design system migration
design pattern
accessibility
virtual private server hostingOrchestrating enterprise deployments through
Amazon CodeCatalyst
2022 - 2024
Defined foundational deployment and environment workflows for Amazon CodeCatalyst, a cloud-based developer platform built for modern software teams.
Led 0→1 exploration across deployment visibility, infrastructure configuration, and secure VPC connectivity, helping enterprise developers manage complex delivery systems at scale.
0 to 1 launch
feature integration
complex workflow
system design
Developer tool Unifying global payment systems across
AWS payments
2020 - 2022
Designed a unified AWS Payment Console, turning a maze of scattered payment screens into one clear global dashboard where customers can easily manage all their billing stuff. Worked with teams worldwide to make complex payment systems feel simple, helping customers from small shops to big enterprises handle their AWS payments without the headache.
The result? A single place where everything just makes sense, no more jumping between different screens or getting lost in payment details.
Global Payment Consolidation
Commerce Platform
Configuration Architecture
LocalizationBuilt yesterday
Supporting confident financial decisions for self-directed investors
2019 - 2020
Designed self-directed investing experiences that helped customers navigate complex financial decisions with greater clarity and confidence.
Simplified investment workflows and information architecture to support informed decision-making for both new and experienced investors.
Wealth Management
Financial Decision Making
Consumer Finance
Guided WorkflowsBuilding integration experiences for open banking developers
2018 - 2019
Designed developer integration experiences for Citi’s open banking ecosystem, enabling external partners to navigate APIs, onboarding, and financial data workflows more efficiently.
Focused on simplifying technical documentation and integration workflows across complex B2B financial systems.
Open Banking
Developer Platform
API Integration
B2B SystemsDriving digital adoption across self-service banking
2017 - 2018
Designed digital self-service experiences that streamlined document management and paperless enrollment workflows across Citi’s online banking platform.
Focused on reducing operational friction and improving digital adoption across core account management journeys.
Digital Banking
Self-service Operations
Digital Adoption
Account Management